Syncing Assignees Between Jira and Rootly Action Items

When updating assignees between Jira and Rootly action items using workflows, you'll need to use the correct custom field mapping syntax to ensure proper synchronization.

Updating Rootly Assignees from Jira

To update a Rootly action item's assignee when the Jira assignee changes, use this custom fields mapping in your workflow:

{
{% assign user_id = team.users | find: 'name', alert.data.issue.fields.assignee.displayName | get: 'id' %}
"assigned_to_user_id":"{{ user_id | default: "unset" }}"
}

This mapping will:

• Find the Rootly user that matches the Jira assignee's display name

• Get their internal Rootly user ID

• Set them as the assignee, or unassign if no matching user is found

Updating Jira Assignees from Rootly

When updating the Jira assignee from Rootly changes, use the Jira assignee's email address or display name in your workflow configuration. The exact field to use may depend on your Jira configuration.

Unassigning Users

To remove an assignee:

• In Rootly: Clear the assignee field (leave it blank)

• In Jira: Set the assignee to "Unassigned"

The synchronization will maintain the unassigned state between both systems when configured correctly.